If your card is lost or stolen, you can let us know at any time, from anywhere in the world. Debit Card Westpac. This may process the transaction using Electronic Fallback (EFB) (if applicable) 1. Download and complete the Dispute Claim form. 1. 1. Pdf File. Westpac CardGuard provides round-the-clock protection from fraudulent activity on your personal credit card 1. external dispute resolution scheme. Find out tips on how to reduce the risk of fraud and keep your credit card safe when shopping online. 68 million. The Australian Financial Complaints Authority ( AFCA) is not part of Westpac. When you dispute a transaction a message is sent from your credit card provider (i. Branch opening hours. Osko payments and payments to PayIDs can only be made through Westpac Online Banking. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. Benefits. Westpac Verify will alert customers if there is a potential account name mis-match for payments to a new BSB and account number via the New Payments Platform (NPP). Fraudsters often make such purchases with stolen cards - as these items can often be resold quickly and easily. Applying online at your convenience allows us to start the process to helping you with the financial support you may need. How to cancel a disputed Transaction. Share. com. Click on your transaction. Different exchange rates will apply to reload transactions that are conducted via bank transfer without first booking the reload. org. These attempts to defraud can occur via a number of methods eg credit card fraud, telephone banking and also Internet scams. not stop payment of a transaction made using a card. Business Choice and Business Debit: 1300 650 107; or if outside Australia +61 2 9155 7700. We will check this as part of lodging a dispute on any fraudulent transactions that have occurred from the theft or unauthorised use of your credit card details. Since joining Westpac in 1994, Peter has held senior finance roles including Chief Financial Officer with responsibility for Westpac’s Finance, Group Audit, Tax. 1. Select Choose File to browse and select a . Visa card dispute) and send us a Secure Mail within Online Banking. Enter the SMS code sent to your registered mobile. 9:30am - 5pm, Fri. Phone: 1800 931 678 (free call) Online: Email: info@afca. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. Option 1: Within your Westpac Internet / Mobile banking, you may lodge a dispute by clicking on the transaction you are wanting to dispute, then selecting the ‘Dispute transaction’ button. 9:30am - 5pm, Fri. Card due to expire push notifications will be available from December 2022. A refund comes directly from a merchant, while a chargeback comes from your card issuer. Most suitable if you need: An integrated business product designed to meet your cash flowA St. At its simplest fraud occurs when someone obtains your credit card details and uses them over the phone or on the Internet to make purchases in your name. If you wish to continue the dispute, we’ll require you to provide a written reply (email or mail) to the documentation we sent to you. Forum is run by Sydney businessman Bill Papas. Search ‘cancel direct debit’. All credit or debit card purchases, including contactless transactions, should be protected by the companies’ chargeback policies. . 35. & Ors (for Visa) proceedings brought by the ACCC with respect to matters involving currency conversion on payment card transactions and allegations of exclusive dealing and misuse of marker power. Enter the new limit or use the slider and select Save. ATM Enquiries and Difficulties. Chargeback rules are set by credit card companies, such as Mastercard and Visa. The New Payments Platform is a centralised platform that facilitates real-time clearing and settlements of payments between participating Australian financial institutions. au. Try the transaction again. Deceased Estates Westpac. Westpac: 1300 651 089 +61 2 9374 7237: Your Credit Union: 1800 621 199: N/A: Promoted. com. True fraud is the most common reason behind legitimate disputes. Be aware - If you call the number on this message, you will not be speaking with Westpac. g. You can resolve the issue with the merchant directly. Have ready two forms of ID from the following: If you're Aboriginal and Torres Strait Islander and you don't have any of the required forms of identification, please call our Indigenous Call Centre on 1800 230 144 Monday to Friday 9am – 6:30pm CST or visit your nearest branch . Customer responsible for transactions, even though probably drugged . Dispute. Please complete and return this form to us within 30 days of initial notification of your dispute (as timeframes may affect the outcome of your claim). 5 March 2023. The external dispute resolution service will not charge a fee to any complainant to investigate or resolve a complaint. Yes, when you tap on a Westpac Mastercard in Wallet, you will see the latest 10 transactions for that card made with Apple Pay (excluding refunds or transactions made on the eftpos payment network). 9:30am - 5pm, Fri. To make sure you're always connected to Westpac Online Banking, and not a fraudulent website, follow these 6 important steps: Type our address, westpac. $15 via staff assisted to another Westpac foreign currency account $25 our charge option. Available for Westpac Australia customers. The corporate watchdog ASIC is suing the big four bank in the Federal Court, alleging it breached credit laws by failing to respond to hundreds of people in the legally required time frame. Please try again later. Pay with your mobileTo combat potential fraud, Riot has a few rules in regards to how it deals with chargebacks: Your Riot Account will be suspended once a chargeback occurs. Just as important, you can earn points at a higher rate with select merchants and airlines. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Austrac stated that Westpac should have flagged these transactions, as they were consistent with child exploitation practices 15. mail: write to: Level 3, 136 Customs Street West, Auckland 1010. In this conversation. Transactions with a pending category can’t be updated and won't appear in your Cash. Branch opening hours. Option 2. Calling from overseas (+61 2) 9155 7700. While unauthorised transactions are also dealt with under the ePayments Code, the process for resolving this issue is different. Features Westpac Business One Westpac Business One Plus Westpac Business One – Negotiator Plan. S. In the Westpac App Tap the transaction to look up the merchant Tap Dispute transaction If no merchant information is available, tap Options Complete the details Can I contact Westpac by email? Contact Us via Email Whether you have an enquiry, wish to provide us feedback or want to make a complaint, we're able to help via email. Westpac Bank. Contact us immediately on 1300 651 089, or if outside Australia +61 2 9155 7700. If you suspect the transaction could be credit card fraud, call our Card Services team on 0800 888 111, 24 hours, 7 days a week, or from overseas call +64 9 912 8000 (international toll charges apply). You may be charged Foreign Transaction Fees (as set . What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. The banking products you’ll find in this document are provided to you by: Westpac Banking Corporation. 0800 888 066. Please make sure to keep this in mind when checking transactions in your account’s activity history. Hence the payment to your credit card is assigned to the Transfers category to avoid doubling up the Credit Card Payment as an expense. You have 30 days after you’re approved to activate your new card. An address, phone number, and website, if available. To view a complete list of your transactions, refer to your Westpac. To request a refund of a mistaken payment. However, Westpac's fine per breach ($56. 5 million fraudulently obtained from Westpac and siphoned through Forum Group entities, the bank. Any remaining foreign currencies were converted into AUD at the applicable exchange rate prior to the transfer. Use the dropdown box next to a Merchant Member Number (MMN)1 on the Overview screen and select View all merchant services to view Transaction and Settlement listings or View statements. (in your transaction history in Online Banking and the Westpac App) the Applicable Exchange Rates once the transaction is completed. Visit your local branch. com. After. Card transactions. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Branch opening hours. It indicates you should call the number provided if you did not make the transaction. Before trying these instructions make sure you update to the latest version of the app . A dispute is when a cardholder asks their bank for a chargeback on a transaction, claiming that they either didn't authorize the transaction or didn’t get what they paid for. Visit your local branch. Select a payee or Create a new payee. While the credit card refund is pending the amount does not alter your account balance. Online: Email: info@afca. Please quote your dispute reference number if you have it handy, or your Customer Access Number (CAN). However, there is a fee of 2. Find out more about what to do if you suspect your credit card has been used fraudulently. While the credit card refund is pending the amount does not alter your account balance. Related Members has the meaning of ‘related body corporate’ as that term is defined in the Australian Corporations Act 2001 (Cth). Tap Change number and follow the prompts. Try the transaction again. The first step in. Worldwide Wallet Dispute Claim Form (PDF 663KB) Send your completed Dispute Claim Form to us via email at [email protected] this conversation. Download the disputes form below and submit a. Need Help? Call us on 1300 655 505 8am-8pm Sydney time, 7 days a weekIf it can’t be resolved and you wish to dispute a transaction on your card, complete the dispute form, contact Card Services on 0800 444 691 (when calling from inside New Zealand). [6] Telegraphic Transfer received by you [4] $15 to a non-Westpac account per transfer $15 to a Westpac account [5] [5]9:30am - 4pm, Mon - Thurs. 1. These may change or we may introduce new ones in the future. g. Find out how. Westpac’s board has jettisoned its chief executive, Brian Hartzer, just hours after he reportedly told his team mainstream Australia was not overly concerned about. Some possible reasons why you can’t see your digital card details include: Your card is not eligible. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. 7bn; $0. Mobile and Online Banking. . If you receive a status code starting with 'Q' that you do not understand, you should contact your. Never start Online Banking by clicking on a link in an email or by typing in any other website address. It will be a scammer. 275 Kent St, Sydney NSW 2000. Generally, you’ll have two options when disputing a transaction: refund or chargeback. Visit a Westpac branch. Financial institutions around the world have always been subject to attempts by criminals to try and defraud money from the institution and their customers. The following are some common reasons which may assist you to understand why your transaction may have declined. Please also ensure the payer has your full 12-digit account number. The balance and available funds will only be updated once the refund is finalised and processed by the merchant. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. To help you decide which credit card is best for you, compare our cards. Tags for holidaysWestpac also offers the EFTPOS Air app, which allows payments to be taken on compatible phones and tablets 1. Tap Forgot password. Westpac has banned customers from transacting with Binance, on the same day as the controversial cryptocurrency exchange was stripped of its ability to accept PayID. (+61 2) 9155 7700. Share. Trey discovered the transactions the next morning and called the bank immediately, explaining he had been drugged and beaten up and had just come to. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Branch opening hours. 1. Our Fraud Detection Team advises you on unusual. If you contact the debiting company they can provide more information about who they are debiting on behalf of. Your credit card agreement must explain your maximum liability if your card is used without your permission. The contact details for AFCA are set out below. A chargeback takes place between the cardholder’s and retailer’s banks. This process, and ultimately the reversal of the payment is called a chargeback. If you don’t have an eligible Westpac account, contact the Travel Card team directly on 1300 797 470 (or. You may be able to regain access to your account by repaying the amount owed (more info on that below). From anywhere in Australia, 8am - 8pm, 7 days a week, except Public Holidays. 9:30am - 5pm, Fri. Some branches now open weekends. Find out more. If a client wants to dispute a transaction, he must contact the merchant first. The trading name and logo. CHIP technology uses a security microchip embedded in your credit card to securely store your personal data (e. Option 2: Contact us on 1300 651 089 (8am – 8pm AEST) and request to lodge a dispute. This is the account number for your credit card account. If. Traditionally a paper letter is sent to the merchant notifying of their chargebacks. To lodge a dispute: Fill out the. A pending transaction may only be cancelled or reversed toward the request of that merchant. com. 1. You may also be able to take your complaint the free, independent external dispute resolution schemes, the Australian Financial Complaints Authority (AFCA). Call us on 1300 651 089 8am – 8pm Sydney time. 1800 221 815. Alternatively, you can select Disputes from the menu and click the Dispute a Transaction button. You can also get a chargeback for incorrect or fraudulent transactions made on your. We’re always working on improving our digital features to bring you faster and easier ways to bank online; whether it’s on your computer, mobile or tablet. Pay with your mobileTo combat potential fraud, Riot has a few rules in regards to how it deals with chargebacks: Your Riot Account will be suspended once a chargeback occurs. You can also lodge a query with their Chatbot . westpac. Step 1. Chargebacks refer to the reversal of the cash value (in whole or in part) of a transaction by the card issuer to the acquirer, and usually, by the merchant bank to the merchant. If the above suggestions don’t help resolve your query and you’d like to dispute the transaction, read up on the information about your specific transaction dispute (i. Select Reason for this payment and enter a Description. Austrac was established on the heels of the 1988 Final Transactions Reports Act for banks (and other deposit-taking institutions) to lodge reports on cash transactions over $10,000 or payments. Select Transaction searchI don't identify a direct debit transaction. In the Westpac App. If known, we’ll provide suggested subcategories based on the transaction description. 8am-6pm, Mon - Fri (Sydney time) From overseas. get a credit for the transaction If you dispute any transaction recorded in your monthly statement, you must notify us in writing within 30 days of the statement period closing date, giving the following information: • the relevant card number and the name on the card; • the amount and nature of the disputed transaction, attachingYou can upload a file by dragging and dropping the file into your personal workspace (i. 11 What to do if you want to dispute a Westpac Business. e. A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. If you would like to chargeback a transaction, you will need to lodge the dispute within 30 days after the date of the statement on which the transaction is recorded. Make no abroad transaction services when you used your joker go spend and enjoy access to Flight Delay Pass. Visit your local branch. My Westpac Handycard does not have a CVC, what can I do? A CVC is required to add a. The good news is that with some simple steps, you can easily minimise or even avoid them all together. Peter was appointed Westpac Group Chief Executive Officer in April 2020, after holding the role on an acting basis between December 2019 and March 2020. Find out more about the New Payments Platform, Osko and. For assistance on eligible Westpac products please see Westpac FAQ’s. Leave your terminal unattended. Contact the bank as soon as you can. Once you dispute an unauthorized transaction, the bank has 10 days to investigate. 95% of the initial transaction value when the currency conversion is initially locked in, as well as a 1. All other international and standard fees apply, including foreign currency conversion fees - refer to the Transaction and Service Fees Brochure for details. e. I'm disputing a transaction with Westpac how long does it take for the money to go back to my account and can if happen over the weekend? Press J to jump to the feed. New or additional merchant facilities, or to change ownership of an existing facility. If your card needs to be couriered to you within Australia, a courier cost of $25 will be charged to your card (additional. Manage my Credit Cards frequently asked questions. All branches are open: 9:30am - 4pm, Mon - Thurs. Despite the reason for a chargeback, it means that as a merchant you don’t get paid for the goods and. Some branches now open weekends. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. If you find transaction that does not look correct, please lodge a dispute. This process will involve filling out a transaction dispute form, which could look something like this one from ANZ regardless of which bank you are with. Check that the transaction can be disputed. fill in the Transaction dispute form to dispute an ATM withdrawal. Generally, you’ll have two options when disputing a transaction: refund or chargeback. A common case is when a card is charged at an ATM but the money is not received or is partially received. There’s every chance this is a scam email (a practice known as ‘phishing’), given you’re not a Westpac customer. You may be asked to provide a SWIFT Code if you’re receiving money into your account from overseas. They are likely to request your personal or banking information. When you dispute a transaction a message is sent from your credit card provider (i. 1. Report a card lost, stolen or damaged. UBS bank analyst Jon Mott said, if anything, the fine was a bit. Save. Westpac (Bank): 1. Allow a customer to enter their card details manually. True fraud is the most common reason behind legitimate disputes. Westpac Disputed Transactions. If you still don’t recognise the direct debit please call us on 132 032 from anywhere in Australia or (+61 2) 9293 9270 if you are calling from overseas. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. your name, card number and expiry date) rather than storing it on the magnetic stripe on the back of the card. This authorised amount is held and appears as a “pending” transaction for up to 5 days. 9113. Enter your Customer ID and Date of birth and tap Next. Westpac alleges it lost $290m due to fraud committed by Forum Finance. Trey went to a bar while overseas, and during his visit three transactions totalling $15,000 were charged to his Visa credit card. You can search a transaction by description, date or amount. She believes the bank was at fault because her daily transaction limit should only have been $2,500, which would not have allowed the scam payment. 00. Find out tips on how to reduce the risk of fraud and keep your credit card safe when shopping online. You can filter your Messages & Alerts screen so that it displays only messages or only alerts by selecting from the dropdown arrow on Notifications. e. If you still don’t recognise the transaction or can't resolve the issue with the merchant, dispute the transaction in Online Banking or the Westpac App. With the Westpac App, you’re protected with the same high level security as our Online Banking. You cannot dispute a transaction unless it is Approved . You can view your statements online for eligible accounts via Westpac Online Banking instead of receiving paper statements. You may be able to cancel a pending credit or debit card transaction by contacting the merchant and asking them to cancel the sale. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. 1 for details on how to dispute a transaction. You’ll need to contact us as soon as you decide to raise a dispute. If you believe your credit card may have been used fraudulently, please contact us immediately on 1300 651 089. Credit Card payments get assigned to the Transfers category and are excluded from Cash flow and Top categories. Had he stayed on he could have received. Contact ShopBack for assistance with any enquiries relating to your ShopBack account, transactions, Cashback or Bonus Cashback. AFCA is not part of Westpac and provides a free and independent service to resolve complaints by consumers and small businesses about financial firms. George Wide Wallet is an prepaid travel money joker that canned help you save on foreign transaction fees and give you control over your spending. You can change a transaction subcategory by selecting ‘edit’ from the transaction details screen. A pending transaction can be released or reversed at any time if the merchant submits a request to the Bank. Australian's are being warned of the latest text scam attempting to steal banking details by posing as Westpac. To provide your. banks), where that complaint falls within AFCA’s terms of reference. You means the Account Holder and or Cardholder as applicable. For fee and FX rate information when sending an international money transfer, please refer to Westpac’s currency converter, find out more. Part 2: Why are you disputing the transactions? Please only select one category which best describes. Dispute or report fraudulent transactions and scam activity. May 18, 2023 – 1. The SWIFT Code for Westpac is WPACAU2S, find out more. Select Update my Daily Payment Limit . Our scams team will require your case number to provide an update. Page 9, Contact Westpac’s Customer Relations and Support Team, delete whole section and insert: “Westpac is here to help. Option 3. All our EFTPOS machines are simple, reliable, secure and easy to use. When you request a refund for a purchase made using a credit or debit card (selecting credit, contactless payment or online. Westpac is one of the easiest banks to use to dispute a transaction,. To speak to someone from our team at Westpac Assist, call 1800 067 497. 52) is relatively modest compared to CBA (around $13,000) and Tabcorp (around $417,000). Westpac Banking Corporation has said "a mix of technology and human error" and "deficient financial crime processes" were to blame for its failure to comply with anti. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Card transactions. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. e. 9113. Pending balance. Select CSV as the file type, then select File contains payment information. If the sending bank requires 11 characters, use WPACAU2SXXX. A refund comes directly from a merchant, while a chargeback comes from your card issuer. A summary of these changes is below. Create and re-enter your new password and tap Next. See full list on westpac. Westpac is up for $961 million in back taxes and accrued interest on the IRD's assessments relating to cross-border structured finance transactions of a kind widely used by foreign-owned New. The trading name and logo. Reaching the seller in the day or two before a pending charge posts to your account balance or before the item ships can help smooth the path. 9:30am - 5pm, Fri. A St. A map of the transaction location. Deposit Cheque Westpac. Raise a dispute to investigate the charge. All credit or debit card purchases, including contactless transactions, should be protected by the companies’ chargeback policies. When you check your accounts, look for payments or withdrawals you don't recognise, such as: a payment to a person or. Red helps you navigate Online Banking or the Westpac App. Before trying these instructions make sure you update to the latest version of the app . Additional fee charged by Westpac in lieu of our correspondent bank deducting a fee. More information: How we protect you. A common type of fraud involves employees issuing credits (refunds) to their own account. To search your transactions go to Overview > Transaction search. Note: you can only view companies that have direct debited your account in the past 90 days. You can also phone 1300-651-089 or +61-2-9155-7700 (if. Tap the Statement date period you want to view. Enter the Amount , Schedule for and How often . Forum is run by Sydney businessman Bill Papas. If you think you have spotted an unauthorised transaction on your card, call our cards team on 0800 888 111 immediately. All branches are open: 9:30am - 4pm, Mon - Thurs. Westpac Cardless Cash - Terms and Conditions (PDF 409KB) There is a Cardless Cash limit of 3 Cardless transactions per day, subject to a daily withdrawal limit of $500 and a weekly withdrawal limit of $1,000. Credit card transaction response codes. Handycards are available to customers aged 12 years and. the folder that was shared with you by Westpac) or by clicking the 'Upload' button on the right-hand side of the File Sharing Service (Fileshare) homepage and selecting the file you would like to be loaded and shared. Worldwide Wallet Dispute Claim Form. If a chargeback occurs on a gifting transaction, both the Riot Account sending. 3. Things you should know. It is your responsibility to ensure your customers’ payment details remain safe and secure. This authorised amount is held and may appear as a pending refund for up to 5 days while the merchant finalises the refund. Each transaction related to the wedding is categorised as usual. CHIP is a more effective counter-measure against counterfeit and skimming fraud. Your credit card has not been approved, or the account has not been opened. You may also be able to take your complaint the free, independent external dispute resolution schemes, the Australian Financial Complaints Authority (AFCA). Civil penalty proceeding settled on limited admissions basis. Most suitable if you need: An integrated business product designed to meet your cash flowBoullioun contends its purpose on appeal is not to challenge the post-petition loan transaction itself (Boullioun concedes it accepted its $1. Please quote your dispute reference number if you have it handy, or your Customer Access Number (CAN). Visit your local branch. The Reserve Bank (Te Pūtea Matua) has issued a formal warning to Westpac New Zealand for failing to report prescribed transactions, a requirement by law. Use this form to provide your Tax File Number (TFN), Australian Business Number (ABN), Tax Identification Number (TIN), Exemption Code/s and/or Tax Residency Information to an existing trading account. If your dispute fits into the following criteria, please complete the form below and we will aim to contact you by phone or email within 10 working days to acknowledge your dispute: My disputed transaction occurred on a Westpac debit or credit Mastercard (if your transaction occurred on a Westpac EFTPOS or Prepaid card, please call us on 0800. To search your transactions: In the Westpac App. Westpac Cardless Cash - Terms and Conditions (PDF 409KB) There is a Cardless Cash limit of 3 Cardless transactions per day, subject to a daily withdrawal limit of $500 and a weekly withdrawal limit of $1,000. Handycards are available to customers aged 12 years and over. Reduce manual data entry and save time by connecting your business transaction accounts to your accounting software. Please complete this form if you need to dispute a transaction on your Westpac Worldwide Wallet Account. What to do if your card is lost or stolen. Delete the fake email from your inbox, sent and trash folder. Westpac is one of Australia's biggest banks. DismissA Westpac Handycard is an eftpos Debit card linked to selected Westpac transaction accounts. Receiving a one-time passcode via Westpac Protect™ Security Code helps provide extra protection against fraud and scams by allowing you to confirm that you authorise a transaction or activity and validating the request is genuine. If you’re not satisfied with our response or handling of your complaint, you can contact the external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA) on 1800 931 678. The process for fraud related chargebacks is slightly different to the typical chargeback process. It will be a scammer. Westpac: 1300 651 089 +61 2 9374 7237: Your Credit Union: 1800 621 199: N/A: Promoted. Get Cash is available on eligible Westpac transaction accounts with a linked debit card. Only available at Westpac ATMs in Australia. It indicates you should call the number provided if you did not make the transaction. stop you being liable for some types of transactions (see Clause 8)). - International Money Express Limited v National… Show moreDispute Transaction Westpac. There were key issues in dispute in Sarah's case. 9. If the customer didn’t get what they paid for, they’re required to contact the merchant before disputing. Mainland. In a statement on Monday morning, the. In the Westpac App. But if you cannot get onto them, you can contact your bank and request a chargeback on your debit card account. When a transaction is authorized but the good or service is not received or a duplicate charge is identified, contact Bank of America to file a dispute. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. ePayments Code:For use when requesting the closure of your Share Trading, Global Markets or Exchange Traded Options (ETO) Account. If it can’t be resolved and you wish to dispute a transaction on your card, complete the dispute form, contact Card Services on 0800 444 691 (when calling from inside New Zealand). If a chargeback occurs on a gifting transaction, both the Riot Account sending. From anywhere in Australia 8am – 8pm Sydney Time, 7 days a week, except Public Holidays. Your transaction account does not have a debit card associated with it. All branches are open: 9:30am - 4pm, Mon - Thurs. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?(46) Corporate Credit Card Administrator will send the cardholder either the Westpac "Dispute Transaction" form or a "Fraud Claim" form for completion - depending on the issue. I did not make these transactions, and I did not receive any benefit from them. Keeping your data safe. You may notice a few changes as we continue to improve the online banking experience. Step 2. Safeguard your business with the right information. Account number. (46) Corporate Credit Card Administrator will send the cardholder either the Westpac "Dispute Transaction" form or a "Fraud Claim" form for completion - depending on the issue. To speak to someone from our team at Westpac Assist, call 1800 067 497. Visit your local branch. Activate a CommBank card. If you have lost your card or suspect a pending transaction is fraudulent, you can cancel or temporarily lock your card using Online Banking, or by calling us on 1300 651 089 from anywhere in Australia or +61 2 9155 7700 if you are calling from overseas.